HiFiGo Reviews

Hifigo.com is an online store that sells a variety of audio products. They offer items such as earphones, audio players, headphone amplifiers, DACs, and true wireless earbuds. The prices of their products vary widely. For example, you can find In-Ear Monitors starting from $89.00, Portable DACs & AMPs from $13.00, and AMPs & DACs from $4,999.00. They also offer free shipping for orders over $100 and express free shipping for orders over $500. Please note that these prices are subject to change and it's always best to check the website for the most current pricing. They also run sales and offer discounts on a regular basis. Customer reviews suggest that they have competitive prices and excellent customer service. If you're an audiophile or just starting out in the world of high-quality audio, Hifigo.com could be a good place to explore.

Some popular brands on Hifigo.com include Astrotec, Fidue, Xduoo, SOUNDAWARE, Vsonic, Moondrop, and S.M.S.L. Other brands that frequently appear are Kinera, Topping, Hidizs, Sivga, and many more. These brands offer a wide range of audiophile headphones, earphones, and audio players.

Hifigo.com offers 3 International shipping methods: Express by DHL/UPS/Fedex/Aramax/SF etc, Premium, and Priority shipping. The estimated time of delivery for Express shipping is usually 3-7 days depending on the country. For some remote areas, there may be an additional charge of US$ 35. If you choose the Premium option, which is available for certain countries, all tax and duty are prepaid to the carrier by HiFiGo before shipping. The Priority shipping option is available for America with all tax & duty paid, and the estimated delivery time is 1-2 weeks, averaging around 10 days. Please note that all these estimates are not guaranteed and could be affected by factors like postal strikes, severe weather, or the Cov-19 situation. If you don’t receive your order within the estimated time frame, you can contact HiFiGo Support at support@hifigo.com. They dispatch all orders from their warehouses in Shenzhen, China, and Hongkong within 1-3 working days of your ordering as they need 1 to 3 days to process your order.

Hifigo is a platform that sells high-quality Hifi products at favorable prices, especially for beginner audiophiles. They offer a wide range of products including earphones, in-ear monitors, high-resolution digital audio players, portable headphone amplifiers, DACs, and true wireless earbuds. Some of the popular products on their platform include the AFUL SnowyNight Dual CS43198 USB Lossless Stable Transmission Portable DAC & AMP, Tanchjim ORIGIN 1DD Single Dynamic Driver In-Ear Earphones, and iBasso 3T-154 15.4mm Diaphragm Dynamic Driver In-Ear Earphones. They also have top sellers like the Kinera Celest Phoenixcall 1DD+2BA+2 Micro Planar Drivers IEMs, Softears Studio Series Studio4 4 BA Driver In-Ear Monitors, and AFUL Performer8 / Performer 8 1DD+7BA Hybrid IEMs. In addition to these, they have a collection of Planar IEMs and Accessories. They also offer Portable DACs&AMPs and AMPs&DACs. The platform is known for its excellent customer service and competitive prices.

Hifigo.com has received excellent reviews from customers. The website has a rating of 4.7 with 236 reviews on Trustpilot. Customers have praised the quick ordering and shipping process, and the products, especially the earphones, have been commended for their good sound quality. The company's customer service is also highly rated, with customers appreciating the competitive prices and the rewards points offered for future purchases. Some customers have mentioned their satisfaction with the high-speed delivery and the quality of the audio equipment. The site has also received positive reviews on Sitejabber, with a rating of 4.84 stars from 101 reviews. Customers frequently mention the good customer service and priority shipping. Overall, most customers seem to be generally satisfied with their purchases from Hifigo.com.

At Hifigo.com, you have two options to pay for your orders. You can either pay by credit card or use PayPal. Please note that they accept VISA, Mastercard, and Amex Credit Cards. If you choose to pay with PayPal, it will open a new window where you have to log in to your PayPal account and proceed with the transaction. If you choose the express PayPal method, they will take your address as provided in your PayPal account unless you choose a different address while paying from your account.

The shipping policy of Hifigo includes the following key points:

• The final shipping cost and estimated delivery timeframe will be available to you during checkout.
• They offer 3 International shipping methods which are steady and easy to track: Priority worldwide shipping, Premium (available in partial countries), and a faster Express shipping.
• The estimated times stated are not guaranteed due to potential delays like postal strikes, severe weather, or Cov-19 situation.
• All shipping ways, PO Box address is not acceptable.
• If you don’t receive your order within the estimated time frame provided and suspect that it might be lost in transit, you should contact HiFiGo Support.
• Lost-in-transit requests must be submitted to HiFiGo Support within 3 months of the date of shipping or before the courier archives the tracking information.
• For Express shipping by DHL/UPS/Fedex/Aramax/SF etc, there may be tax need to pay. Express Free Shipping is available on orders over US$500. The estimated time of delivery is usually 3-7 Days depending on the country.
• For Premium shipping (6-10days), all tax and duty are prepaid to carrier by HiFiGo before shipping, so you don't need to pay any tax or duty when you get it. Premium shipping is available for France, Germany, United Kingdom, Italy, Spain, United States, Australia, Canada.
• For Priority shipping, if it is marked with all tax and duty paid, all tax and duty are prepaid to carrier by HiFiGo before shipping, so you don't need to pay any tax or duty when you get it. Free shipping is available on orders over $99.99 for America. The average shipping time is 1-2 weeks.

To track your order on Hifigo.com, you need to follow these steps:

1. Click on the link provided in your order confirmation email. This will redirect you to the order tracking page.
2. Enter the tracking number found on your order confirmation email.
3. You will then see up-to-date shipping information about the status of your order.

If you don’t receive your order within the estimated time frame and suspect that it might be lost in transit, please contact HiFiGo Support at support@hifigo.com. They can look into the order with the courier. Please note that lost-in-transit requests must be submitted to HiFiGo Support within 3 months of the date of shipping or before the courier archives the tracking information.

Remember, the estimated delivery times are not guaranteed due to potential delays like postal strikes, severe weather, or the Cov-19 situation. All shipping ways, PO Box address is not acceptable.

There are three shipping options available: Express by DHL/UPS/Fedex/Aramax/SF etc, Premium (6-10days, All tax and Duty Paid), and Priority shipping. The estimated time of delivery for Express shipping is usually 3-7 Days depending on the country. For some remote areas, there may be an additional charge of US$ 35. If your location is considered a remote area, you may need to contact Hifigo to confirm.

For Premium and Priority shipping, all tax and duty are prepaid to the carrier by HiFiGo before shipping, so you don't need to pay any tax or duty when you get it. The estimated delivery time for Priority shipping to the United States is 1-2 Weeks, with an average of 10 days.

Please note that the address characters should be within 30-40 letters for all shipping options. If you have any more questions, feel free to ask.

Here is the return and shipping policy for hifigo.com:

Return Policy: - 7-Day DOA Product Guarantee: If you receive a damaged, wrong, or unusable item, you can contact them within 7 days of receiving the package for a return authorization. Once the product has been returned to their designated address, they can ship you a new item for free (they will refund the shipping cost of your return), or you can opt for a full refund. - 30-Days No Condition Returns: If you are not satisfied with your purchase and the product is still in brand-new condition, they can arrange a partial refund which will include the item price minus shipping costs. You will be responsible for paying the shipping costs and customs duty for returning your item. If it is plastic sealed when you get it, it should remain plastic sealed. Some types of goods such as CIEMs and custom cables cannot be returned. Please contact them within 30 days of receiving your order for a return authorization.

Shipping Policy: - They offer 3 International shipping methods: Priority worldwide shipping, Premium (Partial countries), and a faster Express shipping. The final shipping cost and estimated delivery timeframe will be available to you during checkout. All shipping ways, PO Box address is not acceptable. If you don’t receive your order within the estimated time frame provided and suspect that it might be lost in transit, please contact HiFiGo Support. - Express by DHL/UPS/Fedex/Aramax/SF etc: The estimated time of delivery is usually 3-7 Days depending on the country. Includes detailed tracking and confirmation of delivery. For some remote areas, there may be an additional charge of US$ 35. - Premium (6-10days, All tax and Duty Paid): All tax and duty are prepaid to the carrier by HiFiGo before shipping, so you don't need to pay any tax or duty when you get it. - Priority shipping: If they marked it is with all tax and duty paid, all tax and duty are prepaid to the carrier by HiFiGo before shipping, so you don't need to pay any tax or duty when you get it. Shipping is also free for orders over $100, except Europe in which case the minimum order is $300+. Average shipping time is 1-2 weeks.

You can contact HiFiGo Support through the following options:

• Option 1: You can send an email directly to support@hifigo.com.
• Option 2: You can fill out the contact form on their website and their support team will get back to you as soon as possible.
• Option 3: Live chat support is available on their website. You can leave a message there if they are not in the working time.
• If there's an emergency, you can call them at 0086 18676398186 which is available 24/7.

Their business hours are Monday–Friday: 9:00am – 9:00pm GMT+8 and Saturday: 8:30am – 12:00am GMT+8. All hours listed are GMT+8.